Child Welfare Academy Webinar Help

If you are new to CWA Webinars or are using device different from what you've previously used to participate in these webinars,
consider logging in early so that we can troubleshoot connection problems. 

There are multiple ways to participate in the webinar:  desktop computer, laptop computer, tablet, smartphone.


Did you click the link and you are still unable to access the webinar?

POP-UP BLOCKERS are most likely the cause. 

How to disable your browser's pop-up blockers:

  • Desktop/Laptop Computer

    • Use a desktop or laptop computer for best functionality and participation.

  • Tablet

    • Tablets work, however, because of the smaller screens, you may have trouble typing or selecting buttons needed to sign in and out or respond to a polling question.

    • Tablets may not show the videos that are embedded in the webinar.

  • Smartphone (iPhone or Android)

    • Smartphones work, however, because of the smaller screens, you may have trouble typing or selecting buttons needed to sign in and out or respond to a polling question.

    • Smartphones may not show the videos that are embedded in the webinar.

ACCESSING THE WEBINAR VIA SMART PHONE OR A TABLET


Note the apps for smartphones may not have the full functionality of using Adobe Connect on a laptop or desktop.
Y
ou may not be able to download the training slides during the webinar or able to view videos played during the webinar. You want to make sure you’ve down loaded them prior to the start of the webinar.